Returns

Right of withdrawal and returns

A customer who is a consumer has the right to withdraw from the contract within 14 days from the day of receiving the order, without giving any reason.

To exercise the right of withdrawal, you must inform us of your decision to return, e.g., through a return form or email. Sending a statement before the 14-day period expires is sufficient to meet the deadline.

After notifying us of the withdrawal, the product should be sent back immediately, no later than 14 days from the date of notifying the return.

Possible forms of return

When notifying a return, you can choose one of the following options:

  1. 110% Voucher for our store
    Instead of a refund, you can choose a voucher worth 110% of the returned amount to be used in our store.
  2. Free exchange
    You can also choose a free exchange of the product for a different size, length, or color.
  3. Refund
    The refund will be processed using the same payment method used for the order, unless you agree to a different form of refund.

    Choosing a voucher or exchange is voluntary.

Refunds

We process refunds no later than 14 days from the date of receiving the returned shipment.

We may withhold the refund until we receive the returned product or until you provide proof of its dispatch – whichever event occurs first.

In the event of a full order return, we refund the value of the products and the cost of the cheapest available delivery option in the store. Additional costs resulting from choosing a more expensive delivery method are not refundable.

The cost of returning the product to the store is borne by the Customer, unless otherwise specified in the specific return or exchange procedure.

Conditions for accepting returns

The returned product should be sent back in an unchanged condition, without signs of use beyond ordinary trying on the product.

The product should not be:

  • worn in a way that goes beyond trying on,
  • washed,
  • soiled,
  • damaged,
  • saturated with the smell of perfume, sweat, cigarette smoke, or any other strong odor,
  • missing tags or security seals, if this affects its resaleability.

The Customer is responsible for any reduction in the value of the product resulting from using it in a manner exceeding what is necessary to ascertain its nature, characteristics, and functioning.

If the product's condition is found to be deteriorated, we may reduce the refund amount by the value of the product's decrease, including the costs of restoring it to a condition allowing further sale, e.g., cleaning costs.

Returns reported or sent after the deadline may not be positively processed.

How to return a product?

  1. Print and fill out the return form
    You can find the form here: [link]
  2. Pack the product
    Place the return form – printed or handwritten – inside the package. Pack the product so that it is not damaged during transport.
  3. Send the return shipment
    Send the return shipment via the Wygodne Zwroty platform (LINK). After filling out the form, you will receive a return code or shipping documents needed to send the package.
  4. Wait for the return to be processed
    The refund, voucher, or exchange will be processed after receiving and checking the returned product.

For cash on delivery payments, we process refunds to the bank account number provided in the return form.