Returns

RIGHT OF WITHDRAWAL FROM THE AGREEMENT

Custom-made products

  1. In the case of non-prefabricated products manufactured according to the Buyer's individual specifications, the right to withdraw from the contract may be excluded in accordance with Article 38 of the Consumer Rights Act.

  2. Notwithstanding the foregoing, the Seller may individually agree to accept returns of custom-made products within 7 days of delivery.

Products available ex stock

  1. For products available ex stock (marked in the Store as shipped within up to 2 days) that are not custom-made, the Buyer, being a consumer, has the right to withdraw from the contract within 14 days from the day of delivery of the shipment, without giving any reason.
  2. The withdrawal period begins:
    1. from the day on which the Buyer took possession of the goods,
    2. in the case of multi-part orders – from the day of receipt of the last product.
  3. To exercise the right of withdrawal, the Buyer should inform the Seller of their decision through an unequivocal statement (e.g., email or return form).
  4. It is sufficient to send the statement before the deadline expires.
  5. The Buyer should return the goods immediately, no later than 14 days from the day of notifying withdrawal from the contract, to the address indicated by the Seller.

EFFECTS OF WITHDRAWAL FROM THE AGREEMENT

  1. In the event of effective withdrawal from the contract, the Seller shall reimburse the Buyer for all payments received, including delivery costs (with the exception of additional costs resulting from the choice of a more expensive delivery method), no later than 14 days from the day of receiving information about withdrawal from the contract.
  2. Payments will be refunded using the same payment methods that were used in the original transaction, unless the Buyer agrees to a different solution.
  3. The Seller may withhold reimbursement until receiving the returned goods or until the Buyer provides proof of their return – whichever occurs first.
  4. The Buyer bears the direct costs of returning the goods.

CONDITIONS FOR ACCEPTING RETURNS

  1. The condition for accepting a return is that the product is sent back in an unchanged state, not exceeding what is necessary to ascertain its nature, characteristics, and functioning.
  2. In particular, the returned product must not:
    1. be worn beyond trying it on,
    2. be soiled,
    3. show signs of use or damage,
    4. be missing original tags or security features.

  3. The Buyer is responsible for any reduction in the value of the product resulting from using it in a way that goes beyond what is necessary to ascertain the nature, characteristics, and functioning of the product.

  4. In the event of a deterioration in the condition of the product, the Seller reserves the right to:
    1. reduce the refund amount by the value of the reduction of the product, including the costs of restoring it to a condition suitable for further sale (e.g., cleaning),
    2. refuse to accept the return in the event of a significant deterioration in the condition of the product.
  5. Returns delivered after the deadline will not be processed. 

You have 7 days to deliver the returned product to the Company's premises.


How to return products?

  1. Pack the products along with the return form – click

Please pack the products in such a way that they will not be damaged on the way to us. Include the return form (printed or handwritten) in the package. You can find the return form at this link – click

2) Send the return shipment here: click

 After filling out the form, you will receive a return code or shipping documents. You can drop off the package at an InPost parcel locker or at points in stores such as Żabka, Stokrotka, Auchan, Carrefour.

3) Send the package at a parcel locker or collection point and wait for your refund. 

Funds will be returned to the account from which the order was paid within 14 days from the date of delivery of the package to us. 

Information regarding returns:

1) To report a return, fill out the form and send the return shipment (it appears after clicking the "Send return shipment" button).

2) Please attach the return form to the package (DOWNLOAD) – printed or handwritten. This will make processing the return smoother and faster.

3) The condition for a positive return resolution is sending back unused/unwashed clothing. Returns of goods saturated with the smell of cigarette smoke/sweat or showing other signs of use beyond what is necessary to inspect the goods (as would be possible in a physical store) may be rejected.

4) The form of refund depends on the payment method chosen when placing the order. In the case of cash on delivery, the refund will be made to the bank account provided in the return form. The processing time for a return is up to 14 days. The time for payment processing depends on the bank and can take from 2 to 7 business days.

5) Remember to secure the product against damage during transport (wetting, soiling, falling out of the package).

5) The cost of returning goods to the store is covered by the customer. If the entire order is returned, we refund the full amount paid by the customer (product price + shipping cost), in accordance with Article 33 and Article 34, paragraphs 2 and 4 of the Consumer Rights Act.